Here are some of the things I learned over 3 fascinating days of user research training at GDS.
Last week we went out into key areas of the borough to ask members of the public what they thought of our initial website designs. We visited libraries, sports centres and shopping centres to find a range of people to talk to. We had flip charts with print outs and clipboards with questions; nothing hi-tech about … Continue reading Design testing
Last week we held a user testing session on our initial website wireframes. With 10 participants at the session, we were able to test the wireframes across desktops, tablets and mobiles, giving us an insight into how the website would perform across all devices. The participants were recruited through our Open Learning Centre, and as … Continue reading Wireframe User testing
Our recent homepage navigation survey produced some interesting results. In all, 281 people took part, with 201 participants completing all of the tasks. Whilst we are analysing these in our team, we thought it might be interesting to share what we learnt about our proposed navigation with you. We will take a look at the … Continue reading Homepage navigation survey: the results
I spent much of yesterday at the Government Digital Service (GDS) in London observing a four hour(!) service assessment. Service assessments by the GDS currently take place at three occasions: at alpha, before beta, and before go live. You can see this full process outlined on the GDS service design manual. It's worth a read, even if you are … Continue reading Lessons from a GDS service assessment
As we get more involved in content creation, we are looking closely at how customers will navigate our site, and how we want to structure section content. After each workshop with a service team, we are going away and mapping out what we think is the best structure for the information required. Each section is being built into … Continue reading Content navigation
Welcome to Bracknell Forest's Digital Services blog. We are about to start the re-development of our public website. We are looking to completely overhaul the site, move it into Drupal (an open source web development platform) and ensure that it meets customer needs at every step of the way. To do this effectively we will need … Continue reading Welcome to our blog