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Bracknell Forest Digital Services

Bracknell Forest Digital Services

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Tag: customer focus

Running workshops

We have now held our first three workshops (council tax, births and jobs). The first two workshops were test runs. The teams knew they were having the process tested out on them, which made it a little less nerve-wracking to stand in front of them and ask them lots of questions about their service. Hopefully some of those … Continue reading Running workshops →

lizzistanding Workshops Leave a comment 13/07/2015 2 Minutes

Persona development

Thinking about who your customers are is a vital part of any website. To help us keep our customers in mind as we plan out user journeys and content, we are developing a series of personas. These personas are used to capture trends in our customer base, as well as edge cases. The ones we … Continue reading Persona development →

lizzistanding Personas, Re-development Leave a comment 10/06/201510/06/2015 1 Minute

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