Easy read content now available

What is easy read? Easy read is simplified information for adults with learning disabilities. This includes a huge range of different needs and abilities. GOV.UK encourages local authorities to provide easy read information, particularly for key stages and decisions in someone’s life. The information should be distilled to just the key elements. We have 12 … Continue reading Easy read content now available

Homepage navigation survey: the results

Diagram showing routing to birth information

Our recent homepage navigation survey produced some interesting results. In all, 281 people took part, with 201 participants completing all of the tasks. Whilst we are analysing these in our team, we thought it might be interesting to share what we learnt about our proposed navigation with you. We will take a look at the … Continue reading Homepage navigation survey: the results

Lessons from a GDS service assessment

I spent much of yesterday at the Government Digital Service (GDS) in London observing a four hour(!) service assessment. Service assessments by the GDS currently take place at three occasions: at alpha, before beta, and before go live. You can see this full process outlined on the GDS service design manual. It's worth a read, even if you are … Continue reading Lessons from a GDS service assessment