Last week we went out into key areas of the borough to ask members of the public what they thought of our initial website designs. We visited libraries, sports centres and shopping centres to find a range of people to talk to. We had flip charts with print outs and clipboards with questions; nothing hi-tech about … Continue reading Design testing
Last month Public Service Digital published an article around the data that council digital teams share and how, this being 2016, we really ought to be making better use of the tools available for doing this. Further, the article raised the idea that perhaps there ought to be some form of standards around the publication of the … Continue reading Publishing website statistics
Last week Brighton published a great blog post about their homepage, and how really, Google is their homepage. This prompted me to take a look at our homepage to see how it performs in relation to the rest of our website. What we found out was pretty interesting stuff (if you like this kind of thing anyway!) Looking … Continue reading Home sweet home? – a look at homepage usage
Our recent homepage navigation survey produced some interesting results. In all, 281 people took part, with 201 participants completing all of the tasks. Whilst we are analysing these in our team, we thought it might be interesting to share what we learnt about our proposed navigation with you. We will take a look at the … Continue reading Homepage navigation survey: the results
With Christmas and 2016 just around the corner (it is Christmas Eve Eve, after all) we thought it would be a good time to take a look over some of the work we have done over the past year, as well as look ahead to some of the work we will do in the first part of 2016. A look … Continue reading An end of year round up
I spent much of yesterday at the Government Digital Service (GDS) in London observing a four hour(!) service assessment. Service assessments by the GDS currently take place at three occasions: at alpha, before beta, and before go live. You can see this full process outlined on the GDS service design manual. It's worth a read, even if you are … Continue reading Lessons from a GDS service assessment
As we get more involved in content creation, we are looking closely at how customers will navigate our site, and how we want to structure section content. After each workshop with a service team, we are going away and mapping out what we think is the best structure for the information required. Each section is being built into … Continue reading Content navigation
